Refund policy

Try your first pass with a seven-day refund window.

Your first purchase

You can request a full refund within seven days of payment for your first Duo Radar pass, whether or not you received an alert. The exact deadline and refund eligibility appear in your account. This offer applies to your first paid pass; it is not a recurring free trial.

Request a refund in your account

1. Sign in to the account used to buy the pass.
2. Open My alerts and find Payments & refunds under your pass.
3. Choose Request refund, then confirm.

The request is sent to the payment processor. Paid monitoring is suspended while the refund is pending and revoked when confirmed. You can keep using free Check now. Your bank may take additional time to return funds after the refund is confirmed.

Use Refresh pass status to see the latest result. If a timely refund request is still pending, use Check refund in Payments & refunds to check or safely retry that same request, including after the original seven-day window. If the request returns an error, keep the purchase record and retry from the same account; a pending request is not a confirmed refund. The account flow prevents duplicate refunds. For a failed request, a payment problem, or a question outside the automatic window, contact Support. A support request alone does not confirm a refund.

Later purchases and expired windows

Later passes and requests after the first-purchase window are not covered by this voluntary refund offer. This does not limit rights you may have under applicable law. The pass never renews automatically, so there is no subscription to cancel.

The service you are buying

A pass buys monitoring and notifications, not a phone or a reservation. We cannot guarantee stock, uninterrupted checks, delivery of every message, or a successful purchase from Apple. Your phone purchase and any phone return are handled by Apple separately.